Refund Policy

1. Refund Overview

CDR GROUP INTERNATIONAL is committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. This policy explains how refunds are processed.

2. When You Qualify for a Refund

You qualify for a full refund in the following situations:

• The item was returned within 30 days of delivery
• The item is in original condition with original packaging
• You have proof of purchase (order number)
• The item was damaged or defective upon arrival
• We shipped the wrong item
• The item does not match the description

3. Refund Method

4. Refund Processing Time

Our refund process consists of 3 stages:

1. Return Inspection (1-3 business days): We verify the item meets return conditions
2. Refund Approval (1-2 business days): We confirm the refund amount
3. USDC Transfer (within 24 hours): Refund sent to your Solana wallet

Total processing time: 3-6 business days from receipt of returned item.

5. Refund Amount

Full refund includes:

• Product price (100% of order value)
• Original shipping cost (if paid)
• Return shipping (if we're at fault)

Refund does NOT include:

• Return shipping costs (unless we're at fault)
• Customs duties or import taxes paid
• Bank or blockchain network fees

6. Partial Refunds

Partial refunds may be issued in these cases:

• Item returned in used condition (up to 50% deduction)
• Item missing original packaging or accessories (up to 30% deduction)
• Item damaged due to customer misuse (up to 100% deduction)

7. Wallet Address for Refund

Refunds are sent to the same Solana wallet address used for the original payment. If you need the refund sent to a different address, please contact us before the refund is processed.

Important: Ensure your wallet is on the Solana network. Refunds sent to incorrect networks cannot be recovered.

8. Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as "Final Sale"
• Personal hygiene products that have been opened
• Custom or personalized items
• Items damaged through customer misuse
• Items returned after 30 days
• Digital products (PDFs, guides, ebooks)

9. Dispute Resolution

If you disagree with our refund decision, please contact us at support@cdrgi.com. We will:

1. Review your case within 48 hours
2. Provide a detailed explanation of our decision
3. Offer an alternative solution if applicable

10. Contact Us

For refund inquiries, please contact:

CDR GROUP INTERNATIONAL — Customer Support
📧 Email: support@cdrgi.com
📞 Phone: +229 01 61 73 85 75
🌐 Website: cdrgi.com