Return Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be returned within 30 days of delivery
• Item must be in original condition (unused, undamaged)
• Item must be in original packaging
• Proof of purchase (order number) required

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale"
• Personal hygiene products that have been opened
• Custom or personalized items
• Items damaged through customer misuse
• Items returned after 30 days

3. How to Initiate a Return

To start a return, follow these steps:

1. Contact us at returns@cdrgi.com within 30 days of delivery
2. Provide your order number and reason for return
3. We will send you a Return Authorization (RA) number and return instructions
4. Ship the item back to the provided address with the RA number clearly marked
5. Notify us with the tracking number once shipped

4. Return Shipping Costs

Customer is responsible for return shipping costs unless:

• The item arrived damaged or defective
• We shipped the wrong item
• The item does not match the description

In these cases, we will provide a prepaid return label or reimburse your shipping costs.

5. Return Processing Time

Once we receive your return:

• Inspection: 1-3 business days
• Refund processing: 5-10 business days
• Refund delivery: Depends on your payment method

6. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please:

1. Return the original item for a refund
2. Place a new order for the desired item

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery:

• Provide photos of the damaged item and packaging
• Include your order number
• Describe the issue in detail

We will arrange a replacement or full refund, including return shipping costs.

8. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

• Check with neighbors and around your property
• Contact the shipping carrier with your tracking number
• If unresolved, contact us at support@cdrgi.com

We will work with you and the carrier to resolve the issue. Please note that we are not responsible for packages stolen after delivery.

9. International Returns

International customers are responsible for:

• Return shipping costs
• Customs duties and taxes on returned items
• Ensuring the item is properly declared

10. Contact Us

For return inquiries, please contact:

CDR GROUP INTERNATIONAL — Returns Department
📧 Email: returns@cdrgi.com
📞 Phone: +229 01 61 73 85 75
🌐 Website: cdrgi.com